AM TW White Orange NastyJamz Hoodie Match Xmas Sneaker Girl

1. How do I determine my size when ordering from NastyJamz?

• To find your perfect fit, refer to our Size Guide available on each product page. It provides detailed information on measurements and sizing recommendations.

2. What should I do if the size of the shirt I ordered doesn't match my expectations?

• We are sorry to hear that the item you received does not match the size you expected. Since we have advised on our website to carefully check the size chart before making the purchase, we are afraid that we can't accept the return order. Especially during this time, the double shipping fee would be costly and there's a high risk of the item getting lost in transit. Therefore, we would like to offer you a 20% discount voucher for your next order at our store as our apology for the unpleasant experience even though this is the first time you shop at our store.

  Please share with us your opinion on the matter and let us know if you have any questions or concerns. Thank you very much.

3. Why does the design on hoodie seem to be small?

• It's possible that the presence of the pocket on the hoodie has influenced the size of the design. As a result, the design might appear slightly smaller to accommodate the presence of the pocket. Rest assured, our goal is to create hoodies that are both stylish and functional, and we appreciate your feedback as we strive to improve our products. If you have any further questions or concerns about the design size, please don't hesitate to reach out to us.

4. Can I track my order after it's been placed?

• Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress.

5. What is NastyJamz's return and exchange policy?

• Every product is uniquely made. Due to the nature of these items, we are unable to accept returns unless they are damaged or defective when they are delivered.
• DISCLAIMERS:
  Cancellations: This is a custom product or item. The production starts once your purchase is made. After 24 hours place the order, it unfortunately cannot be changed or cancelled. We hope that you understand.
  We appreciate your business and look forward to providing you with a high quality product!
• Please check our Return & Refund Policy for more information.

6. Are the products on NastyJamz true to color as shown on the website?

• Color Disclaimer:
  - Device variations may impact color display and saturation on screens.
  - Please notice that the actual color may be slightly different from the image due to variations in screen displays and lighting conditions but the difference is usually minor.

7. How can I contact NastyJamz customer support?

• For any inquiries, you can reach out to our customer support team at [hello@nastyjamz.com]. We aim to respond promptly to assist you.

8. Are payments on NastyJamz secure?

• Absolutely. NastyJamz prioritizes your security. We use secure payment gateways, and your financial information is not stored on our servers.

9. Does NastyJamz ship internationally?

• Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please refer to our Shipping Policy for more details.

10. Can I cancel or modify my order after it has been placed?

• Once an order is confirmed, it is processed promptly to ensure timely delivery. Therefore, we are unable to guarantee changes or cancellations. Please review your order carefully before confirming.